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Texas Municipal Clerks
at the
University of North Texas
1155 Union Cir #305067
Denton, Texas 76203
phone 940-565-3488


Texas Municipal Clerks presents

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June 13-14, 2019 - League City, Texas

Anyone may register!
TMCCP enrollees may earn Course 1 or Course 4 or recertification seminar attendance credit.
Early Registration Deadline: May 29, 2019


register online


register via mail



Emotional Intelligence

This seminar will teach you more about emotional intelligence and will help you cultivate your “EQ.” Emotional intelligence is important for today's public managers. By increasing your levels of emotional intelligence, you can be a better leader and gain a strong framework for ethical decision-making.

Emotionally intelligent employees make better decisions because they:

  • Use emotions in a positive way to improve situations
  • See things clearly when feelings are overpowering
  • Make good, solid decisions even when they are angry
  • Balance their thoughts and their feelings
  • Do not let strong emotions blind them

Emotionally intelligent employees are able to change plans to meet the need of the moment; they consider a variety of possible actions before making decisions; and they are able to come up with alternative plans as they consider the reactions of others involved.

Emotionally intelligent employees have the potential to demonstrate ethical behavior because of their high levels of self-awareness. They are able to see things clearly even when emotions are high.

Emotionally intelligent employees are strong leaders in any organization because they are aware of their own emotions and they have the ability to express and control their emotions. They also recognize, understand, and influence the emotions of others.



Schedule of Events (PDF)

The seminar begins at 8:00 a.m. on Thursday, June 13, and ends at noon on Friday, June 14. (On Thursday the seminar runs from 8:00 a.m. until 5:00 p.m., with breaks and luncheon. On Friday the seminar runs from 8:00 a.m. until noon, with a break midway.)

Registration includes breakfast Thursday and Friday, Thursday luncheon, and beverage breaks.


The TMCA Salt Grass Chapter will be hosting a reception at the seminar hotel on the evening of Thursday, June 13, from 5:30-7:30 p.m.



Speaker Angie Whitney
Angie Whitney



Over the past 20 years Angie Whitney has designed and delivered her own material as well as trained clients in areas such as customer service, leadership, management, diversity, and absence management. Angie’s high energy enables her to facilitate her classes by creating a comfortable and open learning environment.

She has worked with Fortune 10 companies, along with the Secret Service Presidential Protection Division, and recently developed and delivered customer service training for the George W. Bush Presidential Center, the Perot Museum of Nature and Science in Dallas, and all departments at the City of Garland. She has trained throughout the United States, Canada, Mexico,
Spain, Switzerland, Columbia, Chile, Argentina and the
Dominican Republic.

Angie has developed and trained safety, first aid,
leadership, and customer service extensively for many sectors and municipalities including the cities of Garland, Fort Worth, Plano, Irving, Mesquite and Dallas County.

Angie spent 7 years with MHIGlobal (AchieveGlobal) and 8
years as a bilingual trainer for Verizon, training their
Sales, Management and Front Line Wireline, Wireless and
Fios teams in the United States, Puerto Rico, and the
Dominican Republic.

She was a 2014 National Institute for Staff and Organizational Development (NISOD) Excellence Award recipient and was recognized with the Richland College 2013-2014 Excellence in Teaching/Training (EIT) Award for Corporate Services.

Angie has a bachelor’s degree in Speech Communication
(Public Speaking) with minors in Journalism and
Psychology from San Diego State University.



South Shore Harbour Resort & Conference Center
281-334-1000; 2500 South Shore Blvd., League City, Texas 77573
5/17/2019 UPDATE: The seminar hotel's room block has now been filled. There are other nearby hotel options, or contact our office to see if there is wait list availability for the seminar hotel ( or 940-565-3488).

When calling, ask for rooms in the Texas Municipal Clerks room block. Room rate: $121 single or double (hotel block cut-off date: May 19, 2019).

PLEASE NOTE: When making return airline reservations, travelers should allow 35 minutes' travel time from South Shore Harbor Resort to Houston Hobby Airport.



An option for transportation to/from the hotel and airport is Express Clear Lake Shuttle Service. NOTE: Make your registration in advance. Also, when making your shuttle service reservations, be aware the company has a group discount available: first person will receive regular rate, and the second, third, and fourth persons on the same reservation will receive 50% off the regular rate. Call them regarding group discounts.




If you are unable to attend, we encourage you to send a substitute. If you cannot send a substitute, a refund or transfer to a subsequent seminar (less a $25 processing fee) will be honored if written cancellation is received by Wednesday, May 29, 2019. No refunds can be honored after that date. Please allow 2-4 weeks to process refunds. (email:



The Texas Municipal Clerks Certification Program will make every reasonable effort to make its seminars accessible to persons with disabilities. Persons with disabilities requiring special facilities or equipment, please let us know at least 10 days in advance of the seminar date (940-565-3488 or

If you require a vegan or vegetarian dining option, please contact us at least two weeks prior to the seminar before we finalize the event's menus with the hotel (940-565-3488 or If you have any questions, please do not hesitate to contact us.



Scholarships and travel stipends are available to assist eligible applicants!



TMCCP enrollees who have signed up for exam(s): examinations will be held at 6:00 p.m. on Wednesday, April 3. (learn more about examinations)


The Texas Municipal Clerks Certification Program is recognized and endorsed by IIMC.



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