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Recertification Textbooks

Enrollees in the recertification program may choose from the following books when writing their book reports. (In addition to the books listed here, textbooks used by the Athenian Leadership Society of the International Institute of Municipal Clerks can also be used in TMCCP Recertification. IIMC hosts a current list of books on their website.)

Enrollees are responsible for procuring their own textbooks—try your local library, a local bookstore, or an online retailer.

Page Last Modified: February 2, 2017

<< go back to recertification page

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
Stephen R. Covey

FROM THE PUBLISHER: "In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems."

 

10 Minute Truths: Quick Inspiration to Rejuvenate, Refuel and Refocus Your Life
Aaron Davis (IIMC Keynote speaker: Atlanta 2008)

 

The Authentic Leader: It's About Presence, Not Position
David Irvine, Jim Reger

FROM THE PUBLISHER: "Drawing on the wisdom and experience of thirty-seven authentic leaders—from CEOs to community leaders to parents—The Authentic Leader gets to the heart of what it means to amplify your impact in the world by being more authentic."

 

The Confidence Code: The Science and Art of Self-Assurance--What Women Should Know
Katty Kay

FROM AMAZON.COM: "Following the success of Lean In and Why Women Should Rule the World, the authors of the bestselling Womenomics provide an informative and practical guide to understanding the importance of confidence—and learning how to achieve it—for women of all ages and at all stages of their career.

"...Combining cutting-edge research in genetics, gender, behavior, and cognition—with examples from their own lives and those of other successful women in politics, media, and business—Kay and Shipman go beyond admonishing women to 'lean in.' Instead, they offer the inspiration and practical advice women need to close the gap and achieve the careers they want and deserve."

 

Credibility: How Leaders Gain and Lose It, Why People Demand It
James M. Kouzes and Barry Z. Posner

FROM THE PUBLISHER: "Kouzes and Posner show how leaders can encourage greater initiative, risk-taking, and productivity by demonstrating trust in employees and resolving conflicts on the basis of principles, not positions."

 

Crucial Conversations: Tools for Talking When Stakes are High
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

FROM THE PUBLISHER: "When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most."

 

David and Goliath
Malcom Gladwell

FROM THE AMAZON.COM: "In David and Goliath, Malcolm Gladwell challenges how we think about obstacles and disadvantages, offering a new interpretation of what it means to be discriminated against, or cope with a disability, or lose a parent, or attend a mediocre school, or suffer from any number of other apparent setbacks."

 

Decision Points
George W. Bush

FROM THE PUBLISHER: "A groundbreaking new brand of presidential memoir, Decision Points will captivate supporters, surprise critics, and change perspectives on eight remarkable years in American history—and on the man at the center of events."

 

Executive EQ: Emotional Intelligence in Leadership and Organizations
Robert K. Cooper, Ph.D., and Ayman Sawaf

FROM THE PUBLISHER: "The idea of Emotional Intelligence is sweeping the country, and this is the book that tells you how to put it into raw action in business. We all know there is more to success than IQ, or raw brain power. Executives with a strong EQ, or Emotional Quotient, as well as a strong IQ, are the ones who make the best decisions, the most dynamic businesses, and the most satisfying and successful lives."

 

The Five Dysfunctions of a Team
Patrick Lencioni

FROM THE BORDERS SYNOPSIS: "...Throughout the story, Lencioni reveals the five dysfunctions that go to the very heart of why teams–even the best ones–often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a deceptively simple yet powerful message for all those who strive to be exceptional team leaders."

 

Geeks & Geezers: How Era, Values, and Defining Moments Shape Leaders
Warren G. Bennis & Robert J. Thomas

FROM AMAZON.COM: "Today's young leaders grew up in the glow of television and computers; the leaders of their grandparents' generation in the shadow of the Depression and World War II. In a groundbreaking study of these two disparate groups - affectionately labeled 'geeks' and 'geezers' - legendary leadership expert Warren Bennis and leadership consultant Robert Thomas set out to find out how era and values shape those who lead. What they discovered was something far more profound: the powerful process through which leaders of any era emerge. Geeks and Geezers is a book that will forever change how we view not just leadership-but the very way we learn and ultimately live our lives. It presents for the first time a compelling new model that predicts who is likely to become - and remain - a leader, and why."

 

Getting to Yes: Negotiating Agreement Without Giving In
Roger Fisher & William Ury

FROM THE BARNES & NOBLE SYNOPSIS: "If you're searching for a book to help you with conflict resolution, look no further: this universally praised volume, known for its effective 'separate the people from the problem' philosophy, is the definitive guide for would-be negotiators who want to turn antagonism into collaboration. Although countless workshops and corporate seminars have been based on this book, it's worth noting that its principles are equally effective in managing domestic and personal clashes. So if there's a relationship that's not working for you, pick up a copy of Getting to Yes and start making it better."

 

The Gifted Boss
Dale Dauten

FROM THE PUBLISHER: "Do you want to have great employees, people who don't need to be managed and who make everyone around them work harder and raise the department to a higher standard? ... [Dale] Dauten went in search of the best bosses in America. He found them running small businesses, managing departments and heading major corporations. In revealing their secrets, he may jolt your notions of working life. This is a book about the spiral of energy, creativity, and friendship that is business at its best."

 

Good to Great: Why Some Companies Make the Leap... and Others Don't
Jim Collins

FROM THE BARNES & NOBLE REVIEW: "Jim Collins begins this book with a startling and counterintuitive claim: 'Good is the enemy of great.' We've become so conditioned to think of performance as something that develops along evolutionary lines—from poor to good to outstanding—that it takes a minute to grasp the notion that competence can actually inhibit achievement. As Collins says, 'The vast majority of companies never become great, precisely because the vast majority become quite good—and that is their main problem.'" (Sunil Sharma)

 

The Help
Kathryn Stockett

FROM BORDERS: "In Jackson, Mississippi, in 1962, there are lines that are not crossed. With the civil rights movement exploding all around them, three women start a movement of their own, forever changing a town and the way women--black and white, mothers and daughters--view one another. Aibileen is a black maid in 1962 Jackson, Mississippi, who's always taken orders quietly, but lately she's unable to hold her bitterness back. Her friend Minny has never held her tongue but now must somehow keep secrets about her employer that leave her speechless. White socialite Skeeter just graduated college. She's full of ambition, but without a husband, she's considered a failure. Together, these seemingly different women join together to write a tell-all book about work as a black maid in the South, that could forever alter their destinies and the life of a small town..."

 

High Five! The Magic of Working Together
Ken Blanchard, Sheldon Bowles, Don Carew, and Eunice Parisi-Carew

FROM THE PUBLISHER: "High Five! captures the power and vision of great teams. It brilliantly illustrates the dynamics of teamwork and why the collective power of a group outshines individual performance. Whether you’re part of a large team at work or linked with just one person, High Five! shows you how to create disciplined synergy focused on your goals."

 

How Full is Your Bucket? Positive Strategies for Work and Life
Tom Rath and Donald O. Clifton, Ph.D.

FROM THE PUBLISHER: "Organized around a simple metaphor of a dipper and a bucket, How Full is Your Bucket? shows how even the smallest interactions we have with others every day profoundly affect our relationships, productivity, health, and longevity. ...Written in an engaging, conversational style, their book includes colorful stories, five strategies for increasing positive emotions, and features an online test that measures readers' Positive Impact. How Full is Your Bucket? is a quick, breezy read. It will immediately help readers boost the amount of positive emotions in their lives, and in the lives of everyone around them."

 

The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues
Patrick M. Lencioni

FROM AMAZON.COM: "...In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues. 

"Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players.  Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this book will prove to be as useful as it is compelling."

 

It's Your Ship: Management Techniques from the Best Damn Ship in the Navy
D. Michael Abrashoff

FROM AMAZON.COM: "The story of Captain D. Michael Abrashoff and his command of USS Benfold has become legendary inside and outside the Navy. Now Abrashoff offers this fascinating tale of top-down change for anyone trying to navigate today's uncertain business seas."

 

The Law of the Garbage Truck: How to Respond to People Who Dump on You, and How to Stop Dumping on Others
David Pollay

FROM PUBLISHERS WEEKLY: "We've heard them called toxic people, but Pollay, syndicated columnist, blogger, and speaker, has labeled all the negative people in our lives, whether family, friends, or colleagues, 'dumpers,' and offers a fresh self-help guide to deal with them all. Pollay differentiates dumping from venting, which he describes as leaving people burdened by your problems, rather than helping them to understand them... A troika of mid-book quizzes help readers discern their GAL, or Garbage Accepting Load, and where they fall on the 'Accepter' and 'Dumper' scale, and 'action guide' prompts end chapters (he urges readers to keep a pen in hand). Also included is research from experts in biology, neurology, and other sciences, and case studies of people who have put his philosophies into practice."

 

The Leader in You: How to Win Friends, Influence People and Succeed in a Changing World
Dale Carnegie

FROM THE PUBLISHER: "It's a tough world out there and you can't count on things getting easier. What you can do is invest in yourself—and develop your own leadership abilities that will help you achieve greater personal and professional success. That's where The Leader in You can help. for eighty years, Dale Carnegie & Associates, Inc., has been training people at all levels to get the most out of what they put into their careers. The Leader in You is an impressive step-by-step guide to understanding how to achieve success at every point in your career."

 

Leaders: Strategies for Taking Charge
Warren G. Bennis & Burt Nanus

FROM BARNES & NOBLE: "In this illuminating study of corporate America's most critical issue -- leadership -- world-renowned leadership guru Warren Bennis and his co-author Burt Nanus reveal the four key principles every manager should know: Attention Through Vision, Meaning Through Communication, Trust Through Positioning, and The Deployment of Self."

 

The Leadership Challenge
James M. Kouzes and Barry Z. Posner

FROM THE PUBLISHER: "With an expanded research base of sixty thousand leaders and constituents, this new edition of The Leadership Challenge captures the continuing interest in leadership as a critical aspect of human organizations. It offers a broader scope for viewing leaders in every industry and all walks of life, including the education and nonprofit fields."

 

Leading Change
John P. Kotter

FROM PUBLISHERS WEEKLY: "In this excellent business manual, Harvard Business School professor Kotter emphasizes a comprehensive eight-step framework that can be followed by executives at all levels. Kotter advises those who would implement change to foster a sense of urgency within the organization. 'A higher rate of urgency does not imply everpresent panic, anxiety, or fear. It means a state in which complacency is virtually absent.' Twenty-first century business change must overcome overmanaged and underled cultures. 'Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.' Kotter also identifies pitfalls to be avoided, like 'big egos and snakes' or personalities that can undermine a successful change effort. Kotter convincingly argues for the promotion and recognition of teams rather than individuals. He aptly concludes with an emphasis on lifelong learning. 'In an ever changing world, you never learn it all, even if you keep growing into your '90s.' Leading Change is a useful tool for everyone from business students preparing to enter the work force to middle and senior executives faced with the widespread transformation in the corporate world."

 

Lessons From the Line: Why Every Leader Should Be a Firefighter for a Day
By Kevin Baum

FROM THE PUBLISHER: "Why are firefighters so universally valued? How is it that a home can burn to the ground, yet the owners still bring the responding firefighters milk and cookies, give them hugs, and tell them thank you? While much can be written about the fire service in a post-9/11 world, one truth is constant: their customers love them.

"Why is that? Are there lessons for leaders or managers that can be extracted from this profession and applied to general organizational life? What would your organization gain if your customers loved you, your products, and your services? Author and management consultant Kevin Baum explores these questions and more in Lessons from the Line. Adding his twenty years' experience as a professional firefighter and chief officer to his work with organizations around the world, Kevin drills into the unique profession of firefighting to build a practical tool for organizational and leadership development—the Firefighter Model. ...Lessons from the Line is a fast-paced, real-world look at organizational life from the firefighter's perspective that will give you the tools to create an organization of heroes."

 

The Mentor Leader: Secrets to Building People and Teams that Win Consistently
By Tony Dungy

SYNOPSIS VIA BARNES AND NOBLE: “Your only job is to help your players be better.” That single idea had a huge impact on Tony Dungy when he heard it from one of his earliest mentors, and it led him to develop the successful leadership style so admired by players and coaches throughout the NFL. Now, a storied career and a Super Bowl victory later, Tony Dungy is sharing his unique leadership philosophy with you. In The Mentor Leader, Tony reveals what propelled him to the top of his profession and shows how you can apply the same approach to virtually any area of your life. In the process, you’ll learn the seven keys of mentoring leadership—and why they’re so effective; why mentor leadership brings out the best in people; how a mentor leader recovers from mistakes and handles team discipline; and the secret to getting people to follow you and do their best for you without intimidation tactics. As a son, a football player, and a winning coach, Tony has always learned from others on his path to success. Now you can learn to succeed for your team, family, or organization while living out your values—by becoming a mentor leader.

 

On My Honor, I Will: How One Simple Oath Can Lead You to Success in Business
Randy Pennington and Marc Brockman

FROM THE AUTHOR, RANDY PENNINGTON: "This powerful book, praised by leaders from many walks of life, shows how simple, time-honored principles lead to success and survival in a turbulent and changing world. Citing real-life examples from leaders such as Mary Kay Ash, Sam Walton, and Dr. Stanley Pearle, as well as corporate examples from Johnson & Johnson, JCPenney, and others, the authors provide current and future leaders a step-by-step process they can use to: build trust and stronger relationships with others; respond to questionable situations and recover from ethical lapses in business and life; gain a competitive edge in business without sacrificing your principles; and create a personal and organizational foundation that instills pride, loyalty, and a commitment to doing what is right from the inside out."

 

Orbiting the Giant Hairball: A Corporate Fool’s Guide to Surviving with Grace
Gordon MacKenzie

FROM THE PUBLISHER: "Gordon MacKenzie worked at Hallmark Cards for thirty years, where he inspired his colleagues to slip the bonds of Corporate Normalcy and rise to orbit—to a mode of dreaming, daring and going above and beyond the rubber-stamp confines of the administrative mind-set. In his deeply funny book, exuberantly illustrated in full color, he shares lessons on awakening and fostering creative genius."

 

The Power of Ethical Management
Kenneth Blanchard and Norman Vincent Peale

FROM THE PUBLISHER: "Ethics in business is the most urgent problem facing America today. Now two of the best-selling authors of our time, Kenneth Blanchard and Norman Vincent Peale, join forces to meet this crisis head-on in this vitally important new book. The Power of Ethical Management proves you don't have to cheat to win. It shows today's managers how to bring integrity back to the workplace. It gives hard-hitting, practical, ethical strategies that build profits, productivity, and long-term success."

 

The Power Principle: Influence With Honor
Blaine Lee

FROM THE PUBLISHER: "The Power Principle is a life-shifting book for all people—one that goes beyond traditional ideas of force, fear, clever negotiating and dealmaking as primary sources of power with others. Lee explores how we can truly influence people with honor instead of giving up, giving in, or taking over. Lee teaches that principle-centered power is the ability to influence others' behavior—not to control, change, or manipulate it. Power is something other people feel in your presence because of who you are, what you stand for, and where you are going. Honor is power, the kind of power that is genuine and lasting."

 

Presence: Bringing Your Boldest Self to Your Biggest Challenges
Amy Cuddy

FROM AMAZON.COM: "...By accessing our personal power, we can achieve 'presence,' the state in which we stop worrying about the impression we're making on others and instead adjust the impression we've been making on ourselves. As Harvard professor Amy Cuddy's revolutionary book reveals, we don't need to embark on a grand spiritual quest or complete an inner transformation to harness the power of presence. Instead, we need to nudge ourselves, moment by moment, by tweaking our body language, behavior, and mind-set in our day-to-day lives.

"Amy Cuddy has galvanized tens of millions of viewers around the world with her TED talk about 'power poses.' Now she presents the enthralling science underlying these and many other fascinating body-mind effects, and teaches us how to use simple techniques to liberate ourselves from fear in high-pressure moments, perform at our best, and connect with and empower others to do the same."

 

Principle-Centered Leadership
Stephen R. Covey

FROM THE PUBLISHER: "How do we as individuals and organizations survive and thrive amid tremendous change? Why are efforts to improve falling so short in real results despite the millions of dollars in time, capital, and human effort being spent on them? How do we unleash the creativity, talent, and energy within ourselves and others in the midst of pressure? Is it realistic to believe that balance among personal, family, and professional life is possible?

"Stephen R. Covey demonstrates that the answer to these and other dilemmas is Principle-Centered Leadership, a long-term, inside-out approach to developing people and organizations. The key to dealing with the challenges that face us today is the recognition of a principle-centered core within both ourselves and our organizations. Dr. Covey offers insights and guidelines that can help you apply these principles both at work and at home—leading not just to a new understanding of how to increase quality and productivity, but also to a new appreciation of the importance of building personal and professional relationships in order to enjoy a more balanced, more rewarding, more effective life."

 

Pushback: How Smart Women Ask--And Stand Up--For What They Want
Selena Rezvani

FROM AMAZON.COM: "Popular leadership blogger gives the low-down on standing up for yourself: In Pushback, top leadership consultant Selena Rezvani argues that self-advocacy is critical to success. Yet women initiate negotiations four times less often than men, resulting in getting less of what they want—promotion opportunities, plum assignments, and higher pay. This book shines a light on the real rules of holding your own and pushing back for what is rightfully yours. Drawing on interviews with high-level leaders, Rezvani offers readers in the first half of their career the unedited truth about how women have asked their way to the top and triumphed—and how you can too."

 

Quiet Strength
Tony Dungy

FROM THE PUBLISHER: "Tony Dungy's words and example have intrigued millions of people, particularly following his victory in Super Bowl XLI, the first for an African American coach. How is it possible for a coach—especially a football coach—to win the respect of his players and lead them to the Super Bowl without the screaming histrionics, the profanities, and the demand that the sport come before anything else? How is it possible for anyone to be successful without compromising faith and family? In this inspiring and reflective memoir, now updated with a new chapter, Coach Dungy tells the story of a life lived for God and family—and challenges us all to redefine our ideas of what it means to succeed."

 

The Radical Edge: Stoke Your Business, Amp Your Life, and Change the World
Steve Farber (IIMC Keynote speaker: Atlanta 2008)

FROM THE PUBLISHER: "Can people amp up their lives to an amazing level of achievement? Can the world of customers, companies, employees, and neighborhoods be changed for the better—if individuals just assume personal responsibility? In a brilliant sequel to his bestseller, The Radical Leap, management guru and coach Steve Farber shows exactly how to turn those possibilities into reality. In The Radical Edge, Farber builds on his philosophy of Extreme Leadership and takes readers to a higher level of self-discovery. In this clever sequel, readers say goodbye to soporific business books on leadership and hello to quirky and wise characters who explain how they've changed the world, simply by taking complete charge of their lives. Farber draws on his work with world-renowned clients to show readers the actions they should take to fight inertia, change their lives, and truly make a difference. The Radical Edge is a leadership parable with a big heart—and a sense of humor—for those striving to inspire colleagues and transform their workplace."

 

Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector
David Osborne and Ted Gaebler

FROM THE PUBLISHER: "Reinventing Government details the most revolutionary idea of our time—an idea whose time has come. Its authors give proof positive that government does not have to be a gigantic and inefficient bureaucracy. Instead, it can govern in the true sense of the word, by tapping the tremendous power of the entrepreneurial process and the force of the free market. In case after case, the authors show how this approach already has proven its worth all over the country—in schools, in slums, in sanitation, in a host of other areas where enterprising and innovative public officials have delivered a far bigger public service bang for every budgeted buck. To cut taxes and improve services at the same time may seem too good to be true. Yet now we have in our hands a way to make it come true—if we and politicians of all parties and persuasions read it and use it."

 

Results Rule!: Build a Culture That Blows the Competition Away
Randy Pennington

FROM THE PUBLISHER: "In a competitive environment in which products and services are frequently interchangeable, what sets a great business apart from the competition? Everyone shares the same tactics, the same buzzwords, and the same technology, so why do some businesses consistently dominate their competitors? The answer lies in intangibles—the factors broadly defined as the organization's culture. ...

"...The right culture can make all the difference. It will help you and your people focus on the fundamentals of your business; create better, more effective partnerships and teams; and encourage everyone to do what's best for the company rather than what's easiest for them. Pennington not only shows you how to create this culture, but gives real-world examples of people and companies who excel at getting results. You'll see what works for major organizations like Southwest Airlines, Wal-Mart, and GE, as well as smaller, less well-known companies that lead, innovate, and get results in their own industries. Delivering results ultimately comes down to choices, and Pennington provides the six principles you need to make and implement the right choices for long-term consistent results."


The Speed of Trust: The One Thing that Changes Everything
Stephen M.R. Covey, Jr, with Rebecca R. Merrill

FROM BARNES & NOBLE SYNOPSIS: "From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high-performance successful organization.

"For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time-killing bureaucratic check-and-balance processes so often deployed in lieu of actual trust."

 

Unbroken
By Laura Hillenbrand

FROM BARNES & NOBLE OVERVIEW: "On a May afternoon in 1943, a U.S. bomber crashed into the Pacific Ocean and disappeared, leaving only a spray of debris and a slick of oil, gasoline and blood. Then, on the ocean surface, a face appeared. It was that of a young lieutenant, the plane's bombardier, who was struggling to a life raft and pulling himself aboard. So began one of the most extraordinary odysseys of the Second World War…"

 

Walk the Walk: The #1 Rule for Real Leaders
By Alan Deutschman

FROM BARNES & NOBLE: "Leadership is the art of transforming how people think, feel, and act. Though some experts make it seem complicated, it really has only two elements: what you say and what you do. And according to Alan Deutschman, most leaders focus too much on words and not nearly enough on setting an example."

 

When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
John Yokoyama and Joseph Michelli, Ph.D.

FROM THE PUBLISHER: "In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide.

"When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market, you too can develop a culture that leads to excellent employee morale and legendary customer service."

 

Winning With People: Discover the People Principles That Work for You Every Time
John C. Maxwell

FROM THE PUBLISHER: "Ask the successful CEOs of major corporations, entrepreneurs, top salespeople, and pastors what characteristic is most needed for success in leadership positions, and they'll tell you—it's the ability to work with people. Some people are born with great relationship skills, but those who are not can learn to improve them. In Winning with People Maxwell has translated decades of experience into 25 People Principles that anyone can learn.

"...Each section contains guiding People Principles. Some are intuitive, such as The Lens Principle: Who We Are Determines How We See Others. Others may go against your instincts, such as The Confrontation Principle: Caring for People Should Precede Confronting People. All of them are 100 percent practical!"

 

You Want Me to Do What? When, Where, and How to Draw the Line at Work
Nan DeMars

FROM THE PUBLISHER: "An invaluable guide to the ever-increasing number of ethical minefields routinely faced by administrative assistants and support staff, You Want Me To Do What? addresses the many dilemmas confronting office workers today, from reacting to office romance to being ordered to falsify documents, from dealing with sexual harassment to when, and if, you should tell 'a little white lie.' Using examples of more than 100 provocative, real-life situations, DeMars offers thoughtful solutions to complex problems and shows how others have successfully handled similar issues, encouraging and empowering office professionals to make a difference in improving and maintaining the ethical environment of the workplace."

 

Your Attitude is Showing: A Primer of Human Relations
Elwood N. Chapman and Sharon Lund O’Neil

FROM THE PUBLISHER: "Empowering readers with greater sensitivity and understanding of human relations, this highly regarded primer helps users become aware of the strong impact that one's attitude has on every aspect of life, and is based on the belief that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers. Motivates readers with a positively written narrative that helps to build confidence and improve self-image and attitude. Contains successful adjustment techniques and offers down-to-earth, everyday advice based on real-life problems and situations. Provides 24 short, interesting, and realistic case studies covering such areas as choice, motivation, and balance. Updates cases, examples, and materials throughout, and stimulates thinking and reinforces concepts with new end-of-chapter Attitude Boxes. An ideal training manual for both new and experienced employees of all business operations."

 

Further Books

Textbooks used by the Athenian Leadership Society of the International Institute of Municipal Clerks can also be used in TMCCP Recertification. IIMC hosts a current list of books on their website.

Page last updated February 2, 2017

go back to recertification page


 
             
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